Privacy Policy

We take your privacy seriously, and we keep you updated on how we collect, use, share and protect your information. In addition to this privacy policy, user of this website should refer Terms of Use/Terms and Conditions of Sunrise Hospital, Cochin (www.sunrisehospitalcochin.com).Other Hospitals under Sunrise will have separate Terms of use/Terms and conditions, Privacy policy etc. This is applicable only to the website users of Sunrise Hospital Ernakulam.

Sunrise Hospital, Cochin accepts no responsibility of any nature whatsoever for linked websites or any information contained in them. Any opinions expressed on the linked site are the opinions of the respective authors/website/Mobile App. Sunrise Hospital, Cochin does not assume any liability for the contents of any material provided on the websites/mobile apps. Reliance on any information provided on this site or the linked sites, its health experts, commentators or other visitors to the site is solely at your own risk. Sunrise Hospital, Cochin assumes no liability or responsibility for damage or injury to persons or property arising from use of such information.

Your Privacy - Our Commitment

We respect and value your trust in us and your privacy is very important to us. We do not publish, sell or rent your personal information to third parties or will not sell the data to third parties for marketing purpose. We request you to read our Privacy Policy to learn more about the ways in which we use and protect your personal information.

Information

We respect Privacy of all the users of our website and mobile app. We collect and receive information when you enter our portal and the information we receive include your name, email address and phone number. This will also include the information you provide in the contact forms, appointment request forms, call request forms etc. Few of these forms will be collecting sensitive informations like health records which is necessary for us to provide required services to you

Information which are collected automatically

Certain information is collected automatically when you access our website/mobile app which includes information on the computer you use, connection information, location, IP address, ad date, Referral RUL, device identifiers etc. This will include transaction history, web log information, how you search for our website and the clicks from other websites, your browsing activities etc. Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your web browser or device.

Communications and Services

We have the facility to offer you with services which helps you to receive communications from us or third parties. There is an option to sign up for free e mail newsletter from our side which will keep you updated of our services and details. The communications you send us will be routed through our customer service staff, employees of our hospital, medical experts and these are done to address the enquiries generated by you. Most of the communications will be archived depending on the nature of enquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It's possible that your email communication may be accessed or viewed by another internet user while in transit to us. If you wish to keep your communication private, we strongly advise you not to use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to digitalmarketing@sunrisehospital.in or contact us at +919946001005 or write to us at Sunrise Hospital, Seaport – Airport Road, Kakkanad, Kochi – 682030, Kerala.

Research

Our customer R& D department conduct surveys online and survey our visitors to our website/mobile app. These surveys are used to study the needs of website /mobile app visitors. This information will be used at our hospital, third parties with whom we have business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

Usage of Information

The information we collect are used for optimising the performance of website and thereby elevate the experience of users of our website. Tracking and confirming online orders., or delivering services, R&D, Marketing, Advertising, Processing return/exchange etc. We will retain your information as long as your account is active and the data will be retained.

Sharing information with Third Parties

We may share the information we collect about you with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed to safeguard your data.

We may provide third parties with statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.

We may use or disclose your personal information if required by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our sites; (b) protect and defend our rights or property, the sites or our users, or (c) act to protect the personal safety of us, users of the sites or the public.

Cookies

Our sponsors and advertisers and their ad servers may use cookies when you view pages on our site. They use those cookies to collect information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. Such information may include your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other clickstream data. We do not control these third parties' use of cookies or how they manage the information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on Sunrise Hospital Website. If you click on an advertisement on Sunrise Hospital and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Your browser or device may include "Do Not Track" functionality. At this time, we do not respond to browser "Do Not Track" signals.

Opting Out

Please contact our Grievance officer to opt out: Digital Marketing Manager, 9946001005

Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from Sunrise Hospital

Update and correct your personal information

Cancel your account or request that we no longer use your information to provide you services

Security

We use reasonable security measures in all the pages of our website to protect the confidentiality of personal information. SSL protects information you submit via our website, such as ordering information including your name, address and credit card number. That being said, Sunrise Hospital cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Children below 18/Minors are not supposed to use the website and we do not knowingly collect personal information from children.

We may update the Privacy Policy any time and request you to check this regularly.

Contact Information

Administrator

Sunrise Hospital, Seaport – Airport Road, Kakkanad, Kochi – 682030, Kerala

Tel: +91 99460 01005